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How could we improve Pillow? 

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Knowledge Base

  1. Getting Started 

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    3. Pillow on the Watch Basics
    4. Does Pillow work in background?
    5. Why do I have to keep my iPhone or iPad plugged during the night?
  2. Pillow on the Apple Watch 

    1. I can't start a session on the Apple Watch
    2. [RESOLVED] "Analysis Failed" on the Apple Watch
    3. 2010 Star Wars The Clone Wars Radio Control Hailfire Droid with Clone Trooper
    4. Alarm/Wakeup time changes when using the Apple Watch. Why?
    5. Does Airplane mode affect sleep tracking when I use the Apple Watch?
  3. Alarms & Smart Wake up 

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    2. I'm using an iTunes library song as an alarm sound and the song does not play on wakeup. What's going on?
    3. My alarm did not go off
    4. Does the alarm function work, even if my device is locked?
    5. Can I set my own alarm times for the 3D touch shortcut menu?
  4. Sleep Tracking & Analysis 

    1. How can I see my last night's sleep analysis?
    2. Can Pillow track my sleep automatically?
    3. How does Pillow calculate REM sleep?
    4. How does pillow calculate sleep quality?
    5. My sleep shows as "Awake" for the whole night when using the Watch.
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    3. Does Pillow record every sound that may occur through the night?
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    2. I don't see any heart rate data
  7. Sleep Data, iCloud & Backup 

    1. How does iCloud work?
    2. If I am using iCloud sync, does the device need to be always connected to the Internet?
    3. Can I export my Pillow data?
    4. Do you store any sleep data outside my phone?
    5. Problems syncing my data via iCloud
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    2. I can't get out off the Upgrade/Premium window
    3. I try to purchase Pillow Premium and get "Purchase Failed". What's going on?
    4. How do I restore the in-app purchase?
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    3. Pillow is not syncing or writing data to Apple Health
    4. The alarm does not go off or is completely silent.
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  10. All articles 

    2. How does iCloud work?
    3. What is REM?
    4. What if I'm sharing my bed with another person?
    5. How can I see my last night's sleep analysis?
    82 articles 
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